January 2026 Product Updates

Content Performance Dashboard
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Track top-performing assets, spot power users, and prove which content is driving real engagement—across Slack, Seismic, Salesforce, and beyond.

Go to Asset Library → Performance (no setup required) to access the dashboard. You can drill into any asset to see details like downloads, shares, and link activity across channels.
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Survey Editor UX Refresh
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We’ve redesigned the survey editing experience to make creation more intuitive:
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AI-powered Advocate CRM
​Automatically surfaces great-fit customers (and hides anyone who’s burned out) so you can identify advocates quickly.
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360° Advocate Profiles
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One place to see everything your advocates have done—across surveys, references, and community.
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Direct Rewards for Missions
​Let you instantly thank advocates after a mission (great for surprise-and-delight moments or skipping point systems).
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Hyperlinks in Survey Missions
​Add clickable hyperlinks to survey questions—share docs, videos, or URLs to guide richer responses and actions.
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Application-Based Segmentation
​Automatically create segments from application responses (e.g., products used, expertise, goals).
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Segmentation for Events
​Target events - along with missions, channels, and rewards to specific segments.

Self-Updating Reference Board
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Tracks all reference activity in one place—with automatic updates when meetings happen on Zoom (no more checking Slack, email, or spreadsheets).
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Updated AI Prompt Configuration
Use plain English to set custom AI matching rules—like excluding advocates who are overused, only showing opted-in users, or prioritizing certain segments in Settings —> References —> AI System Prompt.

Segmentation for Events, Missions, Channels, and Rewards
Personalize experiences across different groups (partners, customers, employees) in the same hub.
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Community-Only Home Page
When users have no missions or rewards, they’ll land directly in the community feed for a clean, forum-style experience.
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Rich-Text Editor for Comments
Format replies more easily and enable clearer, more expressive community discussions.
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‘Member of the Week’ Spotlight
Highlight standout contributors in your community.