Connecting Gong with UserEvidence
Log in to your Gong account with admin access.
Navigate to Company Settings > Ecosystem > API.
Select Create to generate your Access Key and Access Key Secret (Make a copy of both.)
Username = Access Key
Password = Access Key Secret
Provide your Customer Success Manager with both the API Key (Access Key) and API Secret (Access Key Secret)
For guidance on accessing Gong’s API, see their documentation.
How It Works
UserEvidence automatically pulls quotes from your Gong call recordings, then scores each one based on specificity, emotional language, and mention of impactful outcomes. The highest-scoring quotes surface as recommendations in your Inbox — ready for you to review and publish as a testimonial.
Access the Responses tab and select Inbox.
Click any recommended quote to review it, add context, and publish it as a testimonial.
(Optional) Customize your testimonial:
Upload a customer headshot.
Enter a testimonial title.
Edit the description text (avoid changing the quote's sentiment or meaning).
Apply Classifiers and Tags
Toggle public availability (control whether the testimonial appears in your public research library)
Important: Select Generate Content Request from the top-right corner of the editor to send the speaker a shareable approval link. They can approve with their name and company details, or choose to remain anonymous.
Once the speaker responds, go to Responses > Inbox > Approval Requests, select the asset, and publish with attribution or as anonymous based on their decision.
Note: Once the recipient clicks Approve, they’ll also be given the opportunity to participate in one of your custom advocacy activities.
UserEvidence Proof in Gong AI Briefer
Get relevant customer proof surfaced automatically inside your Gong account briefings, so you walk into a call already knowing which proof points apply.
In Gong, navigate to the account you want to brief on
Select Account overview with UserEvidence MCP
Gong generates the standard account overview, with an added section for relevant proof pulled from your UserEvidence asset library
Proof is matched to that specific account, so you can pull stats, quotes, and customer stories straight into your prep or follow-up
Note: If no assets in your library match the account, the briefing will return that no relevant proof exists at this time. Adding more published assets to your library improves match quality over time.
This integration is currently in beta. Reach out to your CSM to enable it.
UserEvidence Proof in Gong Engage
Insert verified proof points directly into the emails you compose in Gong Engage, without leaving your workflow to go find them.
In Gong Engage, open the email you are composing
Click on the integrations icon -> UserEvidence Proof Assist
This brings up a box for you to type in a prompt describing what you're looking for which will then search your UserEvidence asset library for relevant content
The proof is inserted into your email body with a link back to the source asset, so your recipient can see the verified data behind the claim
This integration is currently in beta. Reach out to your CSM to enable it.