How It Works
UserEvidence automatically pulls quotes from your survey responses and Gong call recordings, then scores each one based on specificity, emotional language, and mention of impactful outcomes. The highest-scoring quotes surface as recommendations in your Inbox — ready for you to review and publish as a testimonial.
Access the Responses tab and select Inbox.
Click any recommended quote to review it, add context, and publish it as a testimonial.
(Optional) Customize your testimonial:
Upload a customer headshot.
Enter a testimonial title.
Edit the description text (avoid changing the quote's sentiment or meaning).
Apply Classifiers and Tags
Toggle public availability (control whether the testimonial appears in your public research library)
Toggle NPS visibility (if applicable / survey responses only)
For Gong quotes only: Select Generate Content Request from the top-right corner of the editor to send the speaker a shareable approval link. They can approve with their name and company details, or choose to remain anonymous.
Note: Survey responses don't require this step — UserEvidence automatically tracks permissions on your behalf.
For Gong quotes only: Once the speaker responds, go to Responses > Inbox > Approval Requests, select the asset, and publish with attribution or as anonymous based on their decision.
