How It Works
When creating a new survey, select Import From a Word Document.
Drag and drop or upload a .docx file. The system will analyze your document and automatically identify:
Questions
Answer choices
Question types
Once processed, each question appears as an individual card with:
Question text
Detected question type
Answer options
A confidence indicator
From here, you can:
Edit question text
Change the question type
Add or remove answer options
Adjust slider ranges
Delete any questions you don’t want to include
Low-confidence extractions are clearly flagged so you know what to review more closely. If your survey already includes a question type that can only appear once (such as NPS), you’ll see a warning. These duplicate questions will be skipped during import.
Before importing, you’ll see a summary that includes:
Total number of questions
Breakdown by question type
Any questions that will be skipped (with explanations)
Click Import X Questions to add them to your survey. Imported questions are added to the bottom of your survey and can be reordered as needed.
Supported Question Types
The importer currently supports:
NPS
Multiple Choice (single-select and multi-select)
Open-ended / Testimonial
Slider
Matrix
Company Information
Personal Information
Named Attribution
Advocate / Reference Volunteer
Tips for Best Results
To improve accuracy when importing:
Use numbered or bulleted lists for answer choices
Bold question text to distinguish it from supporting content
Separate each question with clear spacing or line breaks
Include cues for question types when possible
Example: “Rate on a scale of 1–10” (slider)
Example: “How likely are you to recommend…” (NPS)
Current Limitations
Only
.docxfiles are supported (PDFs, Google Docs, and plain text are not supported)Required question settings are not carried over and must be configured manually
Branching or skip logic is not imported
Matrix questions are imported with default columns and a single row
There is no bulk undo — imported questions must be deleted individually if needed
File size limit: 30MB